Calling All Centrex Users: Your Cloud Solution Is Dead! (Part 2)
Introduction In my earlier post and Part 1 of “Calling All Centrex Users: Your Cloud Solution Is Dead,!” I provided a synopsis for the original Centrex and what it was known for (more about reliability than features and functions of the premise-based systems of yesteryear). Centrex and its sister ACD were the original “cloud,” now UCaaS and CCaaS respectively. Both yesterday’s and today’s cloud solutions are OPEX models, allowing an ease of migration factor from a financial p
