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Leaden Associates, Inc.

Leaden Associates is an independent, objective Communications and Information Technology consultancy serving medium-to-large multi-site enterprises.  We provide specialized industry expertise to enterprises in VoIP, Unified Communications, Contact Centers, converged networks, and Cloud-based architectures.  Enterprises in the healthcare, education, manufacturing, financial services, publishing, and government market segments have come to rely on Leaden Associates’ team for best-in-class designs, implementations, and skill sets to minimize risk and manage costs associated with medium-to-large scale enterprise implementations. 


Our solutions and expertise are best in class. We are industry experts, and provide best practices technical and project expertise based on our industry knowledge and client experiences. We drive financial value and project ROI for our clients during all engagements/projects. The ROI we deliver to clients has helped pay for entire capital projects, often from day one, and paid for our services in a matter of months. Our ROI analysis is based on hard-dollar savings and can expedite the internal approval process needed for larger capital projects. And our clients always come first. Our firm operates as an extension of our clients internal staff, providing our clients the ability to provide us direction and know that we will always operate in the client’s best interest. 


Our firm performs Strategic Planning, Needs Assessments, Procurements, Project Management, and Ongoing Support for nationally and internationally recognized VoIP/UC client projects and converged data/voice/video enabled data networks. Our team’s designs and implementations are best-in-class, and provide clients independent expertise to minimize risk and manage costs associated with medium-to-large scale enterprise implementations. 


The Leaden team has worked on and completed major projects in the following technology areas:

  • VoIP Systems and Unified Communications design and deployment

  • Contact Center design and deployment, operational best practices

  • Data network hardware design, configuration, procurement, implementation

  • MPLS and Fast Ethernet Data Wide Area Network design and deployment and hardware

  • Security – Firewalls, Intrusion Detection/Prevention, VPN clients

  • SIP Trunking, Session Border Controllers

  • Optimizing converged data/voice/video networks

  • Data Center design, review, migration

  • Video conferencing strategy, design, deployment

  • IP-based Security systems

  • Nurse Call systems deployment

  • Mobility and applications

  • Disaster Recovery and Business Continuity

  • Telecom Expense Management (TEM)


Leaden Associates was founded by in 1990 by Steve Leaden, who has been in the Communications and IT / Telecommunications business for over 30 years. We have a significant, solid base of clients, many who have been with us for 10 years or more.  These high-caliber businesses put their trust in us year after year to deliver their communications and IT solutions. Our clients include recognized enterprises in health care, education, manufacturing, financial services, publishing, and government market segments.  Click here to see a partial client list.

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