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100 Egbertson Road, Suite 3

Campbell Hall, NY 10916

9 Cedarstone Road

Oxford, CT 06478


Leaden Associates is a recognized expert in Communications and Information Technology. A frequent and highly sought after speaker, author, and interviewee, Steve Leaden is featured in dozens of articles, podcasts, presentations, and videos, regularly lending his expertise, analysis, and up-to-the-minute knowledge of the industry, key technologies, and trends. Leveraging these insights, we help businesses evaluate and select the communications technologies that are best for them. We can help you too. Continue reading below…

May 6, 2019

SCTC Northeast/Mid-Atlantic Regional Meeting Communications Technologies and their Impact on End Users, Providers and Consultants in 2-4 Years 2021-2023 *This event is sold out*

At Genesys, we’ve helped more than 1,200 companies migrate off legacy contact center solutions. We know the secrets of a successful migration to a modern customer experience platform. Join us for this webinar that reveals what to expect when migrating your contact cent...

Enterprise Connect 2019 earned rave reviews from the BCStrategies Experts. In this Industry Buzz podcast, the Experts discuss the keynotes, sessions, vendor announcements and intangibles that made it stand out.

Join Steve Leaden and Blair Pleasant on Wednesday, March 20 at Enterprise Connect 2019 and learn how you can add value for your clients with contact center capabilities.

Just Announced! Join Steve Leaden and Eric Krapf at lunch on Wednesday at Enterprise Connect 2019. Steve will be discussing why Vonage recently lost at the National Education Association. Join us!

Join Steve Leaden on Wednesday, March 20 at Enterprise Connect 2019 for a panel discussion with industry experts discussing whether the a move to the cloud is right for you, or whether you should stay on with on-premise technologies.

Making the leap from the premises to the cloud can be problematic for real-time communications. Steve Leaden examines the issue in this Enterprise Connect 2019 preview podcast with No Jitter’s Beth Schultz.

BCStrategies is well-represented at Enterprise Connect 2019, in Orlando, March 18-21, with 14 Experts presenting in 24 sessions covering the entire span of Business Communications. In this Industry Buzz podcast, the Experts discuss their sessions.

February 22, 2019

It’s time to get beyond the hype of cloud communications services and get under the covers on guarantees for delivery and performance.