LEADEN ASSOCIATES, INC.

Contact Us:

(845) 496-6677

info@leaden.com

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100 Egbertson Road, Suite 3

Campbell Hall, NY 10916

9 Cedarstone Road

Oxford, CT 06478

Areas We Support

We offer complete design, implementation, and project management for:

 

Communications and Information Technology Systems

  • Voice over IP (VoIP) amongst corporate and branch offices, virtual workers

  • Unified Communications technologies (IM/chat, presence, document sharing, softphone, audio and videoconferencing clients)

  • Conventional and IP Telephone Systems

  • Voice mail and voice messaging

  • Data and converged Wide Area Networks (WANs – MPLS,
    Metro-Ethernet Services, Frame Relay, ATM, SONET, DWDM, VPNs)

  • Dedicated and switched voice networks

  • Advanced toll-free networks and complex routing

  • Videoconferencing, video streaming, and collaborative applications

  • Data Center design, relocation, modification

  • Network Management Systems

  • Disaster Recovery strategies and tactical solutions

  • Network security, firewalls

  • DSL, cable modem solutions, remote office applications

  • Microwave/laser bypass and satellite transmission systems

  • Wireless network design and deployment

 

Call Centers/Contact Centers

  • Multimedia Contact/Call Center design and implementation

  • Interactive Voice Response (IVR) and Voice Response Units (VRUs) for automated telemarketing functions

  • Computer telephony Integration (CTI) - integrated voice, e-mail, fax and WEB forms in a seamless environment

  • Predictive Dialer systems

  • Wallboards, scripts development, staffing software applications

  • Staff evaluation and measurement

  • Help Desk system design

  • Call Recording

  • Workforce Management

  • Speech Recognition

  • Remote Worker Access

 

Cabling Infrastructure - Voice/Data Premise Distribution Systems

  • Unshielded Twister Pair, CAT 3, 5, 5e, 6

  • Fiber Optic backbone and riser systems

  • Patch panel systems, rack systems

  • Cable routes, cable material requirements

  • Cable testing, documentation and management

  • Equipment room layout, design, assessment and completion CAD drawings, CAD services, equipment schedules