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Campbell Hall, NY 10916

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Oxford, CT 06478


Leaden Associates is a recognized expert in Communications and Information Technology. A frequent and highly sought after speaker, author, and interviewee, Steve Leaden is featured in dozens of articles, podcasts, presentations, and videos, regularly lending his expertise, analysis, and up-to-the-minute knowledge of the industry, key technologies, and trends. Leveraging these insights, we help businesses evaluate and select the communications technologies that are best for them. We can help you too. Continue reading below…

February 22, 2019

It’s time to get beyond the hype of cloud communications services and get under the covers on guarantees for delivery and performance.

February 8, 2019

As the UC UCaaS and Contact Center (CC) CCaaS markets evolve, more enterprises are considering the cloud as an alternative to premise-based solutions – but which one is right for you?

November 28, 2018

Imagine a world where Unified Communications is less complex and "simple" is now the iterative word... That world is now here. Learn how Cloud-based Unified Communications models are now making the financial evaluation process less complex, as models used for...

November 26, 2018

Within the next three years, millennials will account for nearly 50% of the workforce. That’s a HUGE statement as to the ultimate outcome of how UC will be embraced, and what it is going to look like. We can now all be connected real-time no matter what the media. I be...

Imagine a conference where you can network with other companies and create new business opportunities together. And imagine a conference where you are welcome into a family, even though it is only your first conference and you have yet to meet anyone. The annual SCTC C...

June 28, 2018

A Gartner Group study found, by 2016, 89% of respondents planned to be customer experience-focused. The results ring true today—every client we’re engaged with now is customer experience-focused. Leverage how newer technologies will differentiate your enterprise and un...

January 26, 2018

Now that Avaya has exited from Chapter 11, what's next for the Avaya customer base, and what does the company offer new prospects? From my vantage point, this is an excellent moment in time to look at your current UC and contact center environments with an eye on w...

October 8, 2017

Are you a Centrex user? Discover the risks of staying with this grandfathered, legacy technology, and why they are significant. In this third part of a 3-part series, you will able to follow a Centrex Replacement Plan that will get you to your end game of a fully suppo...

September 12, 2017

Are you a Centrex user? Discover the risks of staying with this grandfathered, legacy technology, and why they are significant. This second part of the 3-part series covers several factors including more robust solutions in today’s IP-centric world, costs involved with...