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Mark Broyles, MSCE, CCNA

Consultant, Data/Voice Network and Applications


Mr. Broyles brings expertise in the data and voice markets.  He recently facilitated Disaster Recovery/Backup for a major client.  He worked with facilities management to procure vendor to automate offsite rotation, reviewed the client’s outdated DR plan – recommendations to CIO.  He interfaced with business to set appropriate recovery expectations, and corrected failing backups – reconfigured Backup Exec.


As a VoIP Project Specialist (Nortel 5.0 VoIP system including remote sites and Call Centers), Mr. Broyles has worked as liaison between Design Consultants, Implementation Vendor, and Company.  He has managed Infrastructure Upgrades (Layer 3 switching) at Chicago and Texas, verified cabling and update of documentation, and mentored Support Staff to transition responsibilities.


Mr. Broyles has worked on several applications projects, including:

  • ACT 2000 Migration to 2007 – Team Lead - designed/Built test environment, developed migration process, executed seamless migration, and researched recommendations on upgraded Reporting Solution.

  • Windows 2003 File Server Migrations – Technical Resource - assisted with Project Planning and implementation, Domain Controller Migrations, File Server Migration – Data migration using Backup Exec, and Symantec AV Server migration

  • Mission Critical Word integration application migration – Planned and implemented migration to current version, coordinating efforts of software vendor and IT staff

  • Exchange Migration  - seamlessly migrated users from acquisition company

  • PC Migration Project – Needs extraction for software images with managers, development and testing of images, seamless deployment of new and upgraded hardware to clients, transitioned upgrade process to staff and managed project completion

  • Microsoft Sharepoint Server and SQL Server deployment Hardware and OS install for Web and Database servers, Security Planning and Implementation, installation and testing of equipment into Harmonic datacenter

  • Design specifications for automated backup solution for Datacenter clients

  • Troubleshoot and resolve various client issues for multiple clients – prioritize and resolve open tickets with Microsoft Exchange, Active Directory, DNS, DHCP, LAN/WAN Security, Antivirus, Anti SPAM solutions, backup solutions, Microsoft Sharepoint CMS Server.

  • Assist in planning for datacenter move and new datacenter setup and install

  • Backup/Disaster Recovery - Documentation of system and communication to staff regarding DR procedures, recovery of Exchange Server

  • IP Video Conferencing - Rebuilt conference room PC with XP Pro to support conferencing of Networked Data, implemented Skype to support conferencing with overseas engineers

  • Workwise TCM Data archive - Coordinated efforts with TCM technician to archive defunct “Cabtron” data from system

  • Citrix implementation - Implemented load balanced Citrix Metaframe servers on IBM Blade center, configured Web interface for Citrix, reconfigured existing Windows 2003 Cluster running on AS400, and configured Rapport Server for WYSE terminals - documented imaging procedure for IT.

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