Join Steve Leaden (President, Leaden Associates) and Blair Pleasant (President & Principal Analyst, COMMfusion LLC) at Enterprise Connect 2019 for Adding Value with Contact Center Capabilities
Date: Wednesday, March 20
Time: 1:10pm - 1:30pm
Location: EC Theater 2200
Channel partners selling UCC or UCaaS are only selling part of a solution. With attach rates of 30%, 40%, or even 50%, VARs and resellers can increase their revenue while providing more value to customers by including contact center services and technologies in their bag of tricks.
At this session you’ll learn about the key trends to focus on for the near term, the leading players, what customers are looking for, and how Customer Experience can drive additional revenue opportunities for your organization.