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100 Egbertson Road, Suite 3

Campbell Hall, NY 10916

9 Cedarstone Road

Oxford, CT 06478


Leaden Associates is a recognized expert in Communications and Information Technology. A frequent and highly sought after speaker, author, and interviewee, Steve Leaden is featured in dozens of articles, podcasts, presentations, and videos, regularly lending his expertise, analysis, and up-to-the-minute knowledge of the industry, key technologies, and trends. Leveraging these insights, we help businesses evaluate and select the communications technologies that are best for them. We can help you too. Continue reading below…

June 28, 2018

A Gartner Group study found, by 2016, 89% of respondents planned to be customer experience-focused. The results ring true today—every client we’re engaged with now is customer experience-focused. Leverage how newer technologies will differentiate your enterprise and un...

March 23, 2017

Avaya filed for bankruptcy protection (Chapter 11) in 2017. In Steve Leaden’s opinion, this was at least a moment where the wait was finally over. Yes, Avaya still has to go through bankruptcy process and proceedings, but the financial ‘thorn’ in Avaya’s side for years...

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Featured Posts

Making the leap from the premises to the cloud can be problematic for real-time communications. Steve Leaden examines the issue in this Enterprise Con...

Cloud Letting You Down?

March 15, 2019

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