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Campbell Hall, NY 10916

9 Cedarstone Road

Oxford, CT 06478


Leaden Associates is a recognized expert in Communications and Information Technology. A frequent and highly sought after speaker, author, and interviewee, Steve Leaden is featured in dozens of articles, podcasts, presentations, and videos, regularly lending his expertise, analysis, and up-to-the-minute knowledge of the industry, key technologies, and trends. Leveraging these insights, we help businesses evaluate and select the communications technologies that are best for them. We can help you too. Continue reading below…

Enterprise Connect 2019 earned rave reviews from the BCStrategies Experts. In this Industry Buzz podcast, the Experts discuss the keynotes, sessions, vendor announcements and intangibles that made it stand out.

Join Steve Leaden and Blair Pleasant on Wednesday, March 20 at Enterprise Connect 2019 and learn how you can add value for your clients with contact center capabilities.

In this BC Strategies podcast, BC Strategies Expert Jim Burton moderates a conversation with Steve Leaden anad other BCStrategies Experts about the Avaya ENGAGE 2019 event in Austin, Texas, in late January 2019.

February 8, 2019

As the UC UCaaS and Contact Center (CC) CCaaS markets evolve, more enterprises are considering the cloud as an alternative to premise-based solutions – but which one is right for you?

June 28, 2018

A Gartner Group study found, by 2016, 89% of respondents planned to be customer experience-focused. The results ring true today—every client we’re engaged with now is customer experience-focused. Leverage how newer technologies will differentiate your enterprise and un...

This Vonage Business podcast features a Q&A between two contact center consultants and Vonage contact center experts, driven by the needs and interests of consultants on behalf of their enterprise clients.

The announcement of Cisco's acquisition of BroadSoft is the topic of this week's Industry Buzz podcast. Several BCStrategies Experts were in attendance at BroadSoft Connections 2017 when the announcement was made. Blair Pleasant moderates the conversation which...

In this Industry Buzz podcast, Blair Pleasant of UCStrategies leads a discussion about how artificial intelligence (AI), bots, machine learning and natural language processing are being used in unified communications and collaboration. Blair Pleasant moderates a discus...

April 18, 2017

Setting up a cloud-based contact center with Amazon Connect takes just a few clicks in the AWS Management Console, according to Amazon. This could be a disruptor in the Cloud Contact Center market.