Project Management
Information Technology
Documentation

 

Project and system documentation is essential in the management and maintenance of a telecommunications system and network. Complete documentation and diagram support provides the client with a tool available to them for better control internally and with the vendor community. We provide clients with such aids as:

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  • Network configuration diagrams,
  • Floor layouts,
  • Device connectivity diagrams,
  • Horizontal and vertical wiring configuration layouts.

Upper management can relate better to a picture/CAD drawing than a full description.  A technician having a specific set of pinning assignments has a much better chance of making fewer mistakes. Or what if employees leave. How was the network configured? Or the system designed? Documentation can make a contribution here too.

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We categorize and provide documentation support in three (3) major areas: narrative, spreadsheet/database, and graphic.

  • Narrative documentation supplies to the reader a full description of the telecommunications hardware/network designed and installed. It describes the manufacturer used and the generic features provided by the system. It also describes the features and design criteria used specifically for that facility in mind.
     
  • Spreadsheet/database documentation provides the basis for specific telephone set types, cable runs, jack types, cross-connect fields, and port assignments. It also may include the types of hardware used, dip switch settings, software and releases installed, port assignments, and serial numbers.
     
  • Graphic documentation shows the user in a graphic format specific information. It could be a floor plan of an equipment room, or a 3-D perspective showing riser closets in a building, or a LAN installation.

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Leaden Associates believes that it is critical for our clients to have a clearer understanding of the basic technologies that they depend on. To support management, we have dedicated much time in the development of usable technical documentation and diagrams. Our documentation assures you, the client, a more professional installation. It helps you better manage the investment you make in telecommunications.
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ACD, Call Centers, Call Accounting, Voicemail, Voice Response, LAN, Local
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Disaster Recovery, VOIP, VoIP, VOIP consultant, VOIP consulting, Cabling Inbfrsatructure, CAT5e, CAT6, fiber optic, muti-mode, single mode, sniffer testing, IVR, Call Center, Call Recording, TEM, Telecom Expense Management, Wireless, Mobile, Call Accounting, Outsourcing
Telecommunications, Computer Telephony Integration (CTI), Teleconferencing, Consultants,
Long Distance, Routers, Information Technology (IP), PBX, Gateways, Voice Systems, Interactive Voice Response (IVR), Switching, Telephony, Voice Mail, Internet, Telephones, Unified Messaging, Web authoring, Phone Systems,
Mixed Messaging, Internet Security, Voice over IP, Convergence, Ethernet, VoIP, Data Communications,
Video Conferencing, IP Telephony, Local Area Network (LAN), TCP/IP, Call Centers, Client Server, ISDN,
CRM, Wide Area Network (WAN), Frame Relay, Contact Centers, Wireless, Network Management, ACD,
Fiber Optics, Request for Proposal (RFP), ASP, Cabling, Project Management, e-business, Networking,
Systems Management, e-commerce, Bill Auditing, Expert Witness">
<meta name="description" content="A professional association of ethical consultants in telecommunications
and information technology who evaluate and design voice, data and convergence systems including;
switches, wireless, voice and unified messaging, ACD/Contact Centers/CRM, internet services,
Web authoring, e-business & e-commerce, IP Telephony & Voice over IP, cabling, LANs, WANs,
bill auditing and network management.">