Project Management
Information Technology
Areas We Specialize In

Areas We Support

Leaden Associates offers complete design, operations, and management support in:

data

TELECOMMUNICATIONS AND INFORMATION TECHNOLOGY SYSTEMS

  • PBX and key telephone systems
  • Voice mail and voice messaging
  • Call accounting systems (for control of long distance costs)
  • Local Area Networks (LANs), Metropolitan Area Networks (MANs), Wide Area Networks (WANs)
  • Videoconferencing, streaming video, and collaborative applications
  • Data Center design, relocation
  • Hubs, bridges, routers, concentrators, switches – design and implementation
  • Multiplexers, Channel Banks, CSU/DSUs
  • Network Management Systems for proactive network troubleshooting and prevention
  • DSL, cable modem solutions for virtual offices
  • Fax servers, fax integration
  • Dial-up and dedicated modems
 

systems

CALL CENTERS/CONTACT CENTERS

  • Call Centers/Contact Centers for Customer Service and Telemarketing
  • Interactive Voice Response (IVR) and Voice Response Units (VRUs) for automated telemarketing functions
  • Computer telephony Integration (CTI) connecting Telecommunications systems with computer databases
  • Predictive Dialer systems
  • Wallboards
  • Scripts development
  • Tracking, staffing software applications
  • Staff evaluation and measurement
  • Help Desk requirements, trouble ticket development and tracking
  • Multiple Contact Management Systems – integrated voice, e-mail, fax and WEB forms in a seamless environment

networks

CABLING INFRASTRUCTURE

  • Universal Cable Systems and Premise Distribution Systems
  • Unshielded Twister Pair, CAT 3, 5, 5e, 6
  • Fiber Optic backbone and riser systems, single-mode, multi-mode, dark fiber
  • Patch panel systems, rack systems
  • Cable routes, cable material requirements
  • Cable Management Systems
  • Cable testing, documentation and management
  • Equipment room layout design, assessment and completion
  • CAD drawings, CAD services, equipment schedules
  

data

NETWORKS

  • Integrated voice/data/video convergence network applications
  • Wide Area Networks (WANs) - T1, FT1, T3, ISDN, Frame Relay, ATM/Asynchronous Transfer Mode, Dedicated Networks
  • Internet/Intranet design and access
  • IP-based data and voice network applications
  • Ethernet-based networks
  • Virtual Private Network (VPN) applications
  • Competitive Local Exchange Carriers (CLECs)
  • Smart building/shared-tenant service applications
  • ISDN and ATM-based Videoconferencing and distance learning systems/applications
  • ISDN BRI and PRI services
  • Disaster Recovery components and strategies
  • 800 and 900 number applications
  • Applications programming
  • Specialized WEB site development, including database integration applications
  • Security and firewall applications
  • Virtual office applications
  • Tie line, off-premise extension, and private line services
  • Microwave/laser bypass and satellite transmission systems
  • Traffic and call abuse analysis to reduce network costs

systems

REVIEW / ASSESSMENT OF

  • Voice and data systems hardware and software components
  • PBX/Centrex/voice messaging systems
  • Call Centers/Contact Centers
  • Wireless networks
  • IP networks, dedicated networks
  • Carrier billing and cost analysis
  • Maintenance and service contracts

Leaden Associates’ Differentiators
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ACD, Call Centers, Call Accounting, Voicemail, Voice Response, LAN, Local
Area Network, WAN, Wide Area Network, Wireless, IP Telephony, Phone System Consultant, Information Systems Consultant, Business Strategy consultant, guest speaker, professional services, needs assessment, procurement, RFP, RFP consultant, implementation, New York Consultant, Connecticut Consultant, New Jersey sultant, Northeast Consultant, networks, strategic IT consulting, Independent Data consultant, test compliance, voice data audio video tele conferencing, teleconferencing, audio conferencing, IP savings, voicemail, project management, planning, cost benefit, needs assessment, needs assessment consultant, ROI, Return On Investment, telecom consultant, disaster recovery, vpn, carrier, atm, sonnet, frame relay, billing, audits, audit, independent, optimization, infrastructure, architecture, invoice processing, inventory, contract negotiation, convergence, MPLS, BGP, server, security, PBX, MIS reports, Cat5e, Cat6, remote, IT, "information technology", "project management", "consulting firms"

Disaster Recovery, VOIP, VoIP, VOIP consultant, VOIP consulting, Cabling Inbfrsatructure, CAT5e, CAT6, fiber optic, muti-mode, single mode, sniffer testing, IVR, Call Center, Call Recording, TEM, Telecom Expense Management, Wireless, Mobile, Call Accounting, Outsourcing
Telecommunications, Computer Telephony Integration (CTI), Teleconferencing, Consultants,
Long Distance, Routers, Information Technology (IP), PBX, Gateways, Voice Systems, Interactive Voice Response (IVR), Switching, Telephony, Voice Mail, Internet, Telephones, Unified Messaging, Web authoring, Phone Systems,
Mixed Messaging, Internet Security, Voice over IP, Convergence, Ethernet, VoIP, Data Communications,
Video Conferencing, IP Telephony, Local Area Network (LAN), TCP/IP, Call Centers, Client Server, ISDN,
CRM, Wide Area Network (WAN), Frame Relay, Contact Centers, Wireless, Network Management, ACD,
Fiber Optics, Request for Proposal (RFP), ASP, Cabling, Project Management, e-business, Networking,
Systems Management, e-commerce, Bill Auditing, Expert Witness">
<meta name="description" content="A professional association of ethical consultants in telecommunications
and information technology who evaluate and design voice, data and convergence systems including;
switches, wireless, voice and unified messaging, ACD/Contact Centers/CRM, internet services,
Web authoring, e-business & e-commerce, IP Telephony & Voice over IP, cabling, LANs, WANs,
bill auditing and network management.">