Areas We Support Leaden Associates offers complete design, operations, and management support in: TELECOMMUNICATIONS AND INFORMATION TECHNOLOGY  SYSTEMS PBX and key telephone systems Voice mail and voice messaging Call accounting systems (for control of long distance costs) Local Area Networks (LANs), Metropolitan Area Networks (MANs), Wide Area Networks (WANs) Videoconferencing, streaming video, and collaborative applications Data Center design, relocation Hubs, bridges, routers, concentrators, switches – design and implementation Multiplexers, Channel Banks, CSU/DSUs Network Management Systems for proactive network troubleshooting and prevention DSL, cable modem solutions for virtual offices Fax servers, fax integration Dial-up and dedicated modems   CALL CENTERS/CONTACT CENTERS Call Centers/Contact Centers for Customer Service and Telemarketing Interactive Voice Response (IVR) and Voice Response Units (VRUs) for automated telemarketing functions Computer telephony Integration (CTI) connecting Telecommunications systems with computer databases Predictive Dialer systems Wallboards Scripts development Tracking, staffing software applications Staff evaluation and measurement Help Desk requirements, trouble ticket development and tracking Multiple Contact Management Systems – integrated voice, e-mail, fax and WEB forms in a seamless environment CABLING INFRASTRUCTURE Universal Cable Systems and Premise Distribution Systems Unshielded Twister Pair, CAT 3, 5, 5e, 6 Fiber Optic backbone and riser systems, single-mode, multi-mode, dark fiber Patch panel systems, rack systems Cable routes, cable material requirements Cable Management Systems Cable testing, documentation and management Equipment room layout design, assessment and completion CAD drawings, CAD services, equipment schedules    NETWORKS Integrated voice/data/video convergence network applications Wide Area Networks (WANs) - T1, FT1, T3, ISDN, Frame Relay, ATM/Asynchronous Transfer Mode, Dedicated Networks Internet/Intranet design and access IP-based data and voice network applications Ethernet-based networks Virtual Private Network (VPN) applications Competitive Local Exchange Carriers (CLECs) Smart building/shared-tenant service applications ISDN and ATM-based Videoconferencing and distance learning systems/applications ISDN BRI and PRI services Disaster Recovery components and strategies 800 and 900 number applications Applications programming Specialized WEB site development, including database integration applications Security and firewall applications Virtual office applications Tie line, off-premise extension, and private line services Microwave/laser bypass and satellite transmission systems Traffic and call abuse analysis to reduce network costs REVIEW / ASSESSMENT OF Voice and data systems hardware and software components PBX/Centrex/voice messaging systems Call Centers/Contact Centers Wireless networks IP networks, dedicated networks Carrier billing and cost analysis Maintenance and service contracts Leaden Associates’ Differentiators