The following articles and white papers have appeared in our newsletter and in national publications. We think you will find both the topics and content of interest to you and your organization.

As Quoted In National Publications

		MCI Must Keep Hold On Customers, Washington Post
		Why VoIP, Why Now?, www.availability.com
		Wringing Savings from VoIP, Computerworld
		VoIP Questions Answered, Searchnetworking.com
		VoIP Standards, SearchNetworking.com
		Computerworld Article on VoIP
		Information Week Article, VoIP Savings
		Avoid Buggy Products, Computerworld
		As Quoted in Siemens Platform Press Release
		Computerworld Article on Nortel/Cingular
		Daily Planning, A Key To Success (Archive)
		High Finance Does High Tech (Archive)

Presentations, Webinars, Guest Speaking

		SearchNetworking.com WEBcast, The Real ROI of VoIP - A 40 minute Webcast on the advantages and cautions of VoIP ROI models for VoIP over the WAN and IP Telephony. Discusses QoS issues and the cultural merger of IT and Telecommunications departments.
		Remote Network/ROI Models Flash Presentation, Business Realities.com (as presented by Avaya) - A 30 minute interactive Flash video/presentation discusssing various topics/examples regarding remote networking, security, and ROI models. Features Steve Leaden, President, Leaden Associates, Joe Braue, Publshing Director, CMP Media/Information Week, and Jorge, VP Product and Solutions Marketing, Avaya

Select White Papers and Articles   The following white papers and articles have appeared in national publications. We hope you find both the topics and content of interest to you and your organization. Call Centers - Multiple Contact Management Systems Trends In Global Networking Multi Protocol Networks Trends In Voice Messaging